It started innocently enough. The laptop would not connect to the home wireless network. Rebooting the network and then the laptop seemed to do the trick – until the next day. Then the wireless on the laptop wouldn’t work and the wireless assistant was comatose. It was like it didn’t exit. An hour “chatting” with a technician. The suggested fix – tried so many times I lost count – never took.
All weekend the wireless battle unfolded, including waking up at 4:00 in the morning and engaging in another chat with a technician in broken English trying to help my broken spirits – and laptop. Ended up ordering a new wireless card and decided to take out the old one. At least hard wiring the laptop to the wireless router worked… for a while. Oh yes, forgot to mention that during the weekend wireless derby the screen started to flicker and, at one point, began to fade to white (I’ve heard of “fade to black,” but white?). The anxiety increased.
Then Monday all seemed right in the wired world (awaiting the new wireless card). That is until the end came. A flicker, a fade to white, and all attempts to reboot the laptop failed to revive any vital signs. Thank goodness my wife suggested I back up all the essential files during Monday morning staff meeting.
So now I sit, writing this on a new laptop. All files have been restored and “only” two days of lost productivity consumed by the process of recovery.
Reflecting on the experience, it isobvious that the Dreaded Drama Triangle (DDT) dominated these past several days. I was the hapless Victim, totally dominated every waking moment by the Persecutor that was the faltering technology, hoping against hope that the next tech-support person would the the great Rescuer who would point to the magic key on the keyboard that would fix it all.
As a Creator (it is much easier calling myself that, now that I have navigated through the storm), the past 5 days have been one big Challenger. Knowing that Challengers evoke – or in this case, PROVOKE – learning, what are the lessons? Back up early and often. At the first sign of trouble, seek help (rarely does it just resolve itself and go away!). Oh, yes, and listen to your wife (or husband, or friend, or local technogeek)!
Finally, what served in the process was working the “Dynamic Tension” of setting the intention of having a fully functional computer by mid-week; paying close, careful (OK, obsessive!) attention to the current realities; and taking baby steps (including making the decision to research and buy a new computer) toward the intended outcome.
Not how I wanted to spend the week, but part of the human experience is playing the hand we are dealt!